1. Parties to the agreement

This agreement is concluded between the Service Provider - LuckyChange, which performs operations with financial assets, and the Customer - an individual, who accepts the terms and conditions of the service.

2. Key Terms

Exchange of Financial Assets - a service provided by the Executor within the framework of this agreement.

Service Provider - LuckyChange exchange service

Customer - a person who has accepted the terms and conditions of the service.

Financial Asset - an electronic or fiat means of payment involved in the exchange.

Application - a formal request for a transaction confirming agreement to the terms and conditions.

KYC & AML - procedures for client verification and prevention of illegal transactions.

AML/KYC policy - a system of measures to identify customers, monitor transactions and prevent financial crime in accordance with the law.

Rate - the cost of conversion between different financial assets.

Commission rate - a tariff against committing fraud and turnover of high-risk assets. Refunds may be subject to an additional fee (2-10%).

3. General terms and conditions

3.1. The Agreement shall come into force from the moment the Customer submits an application.

3.2. The Agreement shall be deemed valid after full crediting of funds to the Contractor's accounts.

3.3. The term of validity is from the moment of creation of the application until its completion or cancelation.

3.4. The Customer confirms agreement with the terms and conditions within 24 hours after the order is created.

3.5. The Contractor shall be guided by AML/KYC principles. Full requirements for checks and possible restrictions are set out in LuckyChange AML/KYC policy.

3.6. The Service Provider reserves the right to require KYC verification. Failure to do so may result in suspension of operations.

3.7 Entering into the agreement, the Customer agrees to the AML/KYC policy of the Service Provider.

4. Obligations of the parties

4.1 The Service Provider undertakes to exchange financial assets for the established remuneration, transfer funds exclusively to the details specified by the Customer and leave the difference in the exchange rate as compensation for services.

4.2 Transfers to third party accounts are prohibited. In case of violation, the Customer is liable for possible losses.

4.3 The Customer guarantees that the provided details are in his full possession.

5. Force majeure and distribution of responsibility

5.1 The Service Provideris not responsible for delays, technical failures in the operation of payment systems or service, which occurred through no fault of the Executor, as well as for illegal actions of third parties.

5.2 The Service Provideris not responsible for errors in the details specified by the Customer.

5.2 The Customer is fully responsible for the authenticity of the provided data.

6. Procedure of operations fulfillment

6.1. The exchange is considered completed after the Executor transfers the funds to the details specified by the Customer.

6.2. The Service Provider recalculates the actual amount in case of a difference of up to 10%, in case of a difference of more than 10% - the Executor has the right to refuse the transaction with the return of funds to the Customer.

6.3. The requisites for payment are valid only during the established term.

6.4. The Customer is obliged to pay the order within the time specified in the order strictly to the details specified in the order After successful payment, the Customer must notify the Executor about successful payment of the order and provide the Service Provider with a receipt in PDF-format (for fiat transfers).

6.5. The Service Provider is not responsible for the funds in case the Customer within the time specified in the application: did not transfer the funds to the Executor's details or transferred them to the details different from the Service Provider details, did not notify the Service Provider about the successful payment of the application and did not provide the receipt of transfer in PDF-format.

6.6 The Service Provider is not liable for damages and consequences in case of erroneous transfer of electronic currency if the Customer has specified incorrect details when submitting the application.

6.7 The Service Provider is not responsible for delays in the work of payment systems, banks, etc.

6.8 The Service Provider has the right to freeze an application in case of an attempt to interfere with the work of the service

6.9 The Service Provider has the right to carry out verification of funds origin (AML/KYC).

6.10. The Customer confirms the legality of possession of the funds involved in the exchange

7. Terms and peculiarities of the exchange

7.1. The Service Provider reserves the right to refuse to carry out the operation without explaining the reasons.

7.2. The Service Provider is not responsible for the funds sent by the Customer without a request, as well as funds sent to blocked, irrelevant wallets and accounts. Such funds are not subject to refund.

7.3. The required number of confirmations required for full crediting of funds:

Tether USDT TON, Tether USDT Polygon, Tether USDT AVAXC, Tether USDT Arbitrum) - 1
Bitcoin, Bitcoin Cash, DASH - 2
Litecoin, Dogecoin, Toncoin - 4
Ethereum, Ethereum Classic, Tether USDT TRC20, Tether USDT ERC20, Tether USDT BEP20, USD Coin, Tron, BNB, DAI, Optimism - 6
Monero - 12
Solana - 30, and other.

7.4. The standard time of processing the request is up to 180 minutes (in some cases - up to 3 working days) from the moment of full crediting of funds.

7.5. In case of delay in payment for more than 72 hours from the moment of full crediting of funds to the Service Provider details, the Customer has the right to demand termination of the transaction and refund of funds. The exception are cases when the delay is caused by force majeure, circumstances arising through no fault of the Service Provider or if the payment was partially executed.

7.6. If the market exchange rate changes by 0.1% at the moment of full crediting of funds, the Service Provider has the right to recalculate the application at the current exchange rate.

7.7. The Service Provider does not accept the funds sent by smart contract and is not responsible for them.

7.8. The Service Provider is entitled to make payment in several installments from different accounts in order to avoid blocking.

8. Additional terms

8.1 The Contractor has the right to conduct additional checks and request any necessary documentation for any reason related to the Customer's use of the services as supporting evidence. In certain cases, video confirmation of transactions is required (subject to strict criteria to avoid video forgery).

8.2. Requirements and instructions for video confirmation:

Open Google Play/AppStore and find the banking app/other app from which the payment was made and log into it. If you are logging into your payment account through a website, make sure the website link is displayed throughout the video.
Show the entire bank account login process (hide the password) and transactions on your bank account from the transfer date to today. Make sure the date, time, account number, and the sender and recipient names are displayed.
The video must be recorded on another phone/camera. Screen recordings will not be accepted.
Video must have a bright and moving background. Videos with dark static backgrounds will not be accepted and you will need to re-record the video.
Edited videos are not allowed.

9. Processing of personal data

9.1. In order to conduct the exchange, comply with AML/KYC policy and legislation, the Executor has the right to request and store the following personal data of the Customer: full name, date of birth, passport data, e-mail address, phone number, messenger accounts, wallet and bank account details, transaction data, IP address.

9.2. Retention period: at least 5 years (or longer - as required by regulators).

9.3. The Customer may request access or correction of the data or withdraw consent. Withdrawal of consent may result in denial of services.

10. Final provisions

10.1. Dispute resolution and customer support is provided through official support channels: online chat, e-mail and Telegram.

10.2. Copying of the site materials without permission is prohibited.

10.3. The terms and conditions may be changed with prior notice to users.

Exchange rules